CRM Manager | Ecommerce Platform | Dubai, UAE

An exciting opportunity for a CRM Manager to join an Ecommerce Platform based in Dubai. You will be responsible for increasing engagement of multiple brands and drive customer acquisition and retention of their existing customer globally. You will also play a key role in driving the direction of communication for different channels.

Responsibilities include:  

• Lead and support the implementation of excellent CRM strategies

• Identify opportunities to scale growth

• Manage the entire communication deliverable cycle including initial planning, creative briefing, implementation, monitoring, optimization, analysis and reporting

• Generate weekly, monthly and quarterly reports and dashboards, and recognize and troubleshoot data anomalies

• A/B test campaigns and test new product features introduced in the market

• Collaborate with content creation team to maintain a consistent brand voice and message across all paid marketing channels

• Analysis of content delivery including system reporting, reconciliation and spot checking of landing pages or creative assets

• Stay up to date with CRM & market trends and contribute this knowledge as an integral member of the marketing team.

• Monitor market intelligence and keep track on competitor movement and market situation

Skills and experience required:

• Experience in a CRM Manager role, ideally in an e-commerce startup

• In depth understanding of CRM tactics and best practices

• Knows how to turn campaign objectives into appealing content

• Experience working with CRM tools, ideally Braze

• Proficient in number crunching on Excel and experience with analytics tool

• Strong presentation and reporting skills

• Comfortable in a fast-moving, always variable environment

• Extremely data and detail oriented

• Possess a range of communication styles and able to tailor the style to the audience

This is an opportunity to join a well-known, growing company where you will have direct impact. Apply now!